WHERE IS MINHK AND JACK PRODUCED?
All our pieces are crafted by manufacturers in Dubai and shipped directly from there.
HOW IS MINHK AND JACK JEWELRY TRANSPORTED?
We have teamed up with DHL to transport all our precious pieces directly to your chosen front door.
WHY DOESN’T MY MINHK AND JACK PIECE LOOK EXACTLY LIKE THE PRODUCT ONLINE?
All Minhk and Jack pieces are handcrafted, which means that each beautiful piece will be unique. We use 14k yellow and white gold and take great care in our manufacturing, however, because each piece is individually crafted, there will be slight variations in shape and size.
We do try our best to be as precise as we possibly can but each piece will be unique to you and us.
HOW IS MY ORDER PACKAGED?
All our Minhk and Jack pieces are packaged in our beautifully designed and made Minhk and Jack hard case jewelry boxes. Each piece will be secured on our jewelry insert and placed into our bespoke boxes, in order to make sure that you receive your beauties in the exact way in which we packed them.
I BOUGHT SOMEONE SPECIAL A GIFT. CAN I SHIP IT DIRECTLY TO THEM?
Of course you can. Simply ensure that you specify the shipping address is different to the payment address.
HOW LONG WILL IT TAKE FOR ME TO GET MY MINHK AND JACK PRODUCT?
All our online purchases are made to order, which means we’ll need roughly 7 working days from the day you pay to process and manufacture your order. Once your piece is complete, it will then be shipped. ALL orders will take around 7 working days to ship – so in total allow 14 working days to receive your order – it WILL be worth the wait – we promise 🙂
CAN I PAY DIRECTLY WITH MY CREDIT CARD INSTEAD OF PAYPAL?
Yes you can. When you choose the PayPal payment option you are given the choice to pay directly by credit card if you don’t have a PayPal account.
CAN I RETURN MY ORDER?
Yes, you can. If unworn, all goods can be returned to us within 14 days. Pieces need to be returned (at your own cost) in the original packaging. Please have a look at our full returns policy here.
WHICH AREAS DO MINHK AND JACK SELL TO?
For the moment we distribute our beautiful pieces in Europe, UK, UAE as well as Africa. Get in touch with us if you fall outside of these regions and would love to get your hands on some of our merchandise.
HOW DO I KNOW MY RING SIZE?
International Ring Size Conversion Chart